Jumia - Nigeria Vacancy : Entry Level Telesales / Customer Care Agents

Jumia is currently recruiting for the position of  Entry Level Telesales / Customer Care Agents. We are Nigeria's number one online shopping destination where you can shop the widest selection of electronics, fashion, home appliances, kid's items and more in Nigeria and have them shipped directly to your home or office at your convenience! We offer free nationwide delivery, free returns and have several convenient payment options to choose from, either with your debit/credit cards or cash on delivery. With affordable prices and great products, Jumia lets you enjoy an awesome shopping experience with your order sent directly to your doorstep. No muss, no fuss, super convenience guaranteed.

 

Jumia is recruiting to fill the position of:

Job Title: Entry Level Telesales/Customer Care Agents

 

Location(s): Lagos

 

Function: Customer Service (Supply Chain)

Job Type: Full-Time

 

Job Description

We are looking for young talented, customer centric, fresh graduates from all backgrounds. As a Telesales/Customer Service Agent, you will put customers at the center of your day, helping our customers with a range of products. We will make sure you are fully trained on everything we have to offer, so you can help our customers find the products that are right for them and can explain their various features and benefits. You'll need to be flexible with your working hours.

 

Building relationships, giving straightforward help, going above and beyond our customers' expectations are all essential parts of a great service. You will be a true people-person, able to talk to customers in a friendly and welcoming way and can bring the attention to detail.

Please note that this is an entry level position.

 

Duties will include but not limited to:

• Advising present or prospective customers by answering incoming calls, converting inquiries into sales and making outbound calls.
• Processing customer orders and up-selling products based on identified customer needs.
• Maintaining quality service by following organization standards.
• Contributing to team effort by accomplishing related results as needed
• Being the first point of contact for customers
• Working towards and achieving stretching personal and team objectives
• Identifying how we can best help customers.

Required Qualities
Desired Skills

• Computer Skills – MS office packages
• Fast and accurate in typing (at least 39 words per minute)
• Dynamic and enthusiastic person with good written and verbal communication skills
• Persuasion and Influencing skills, strong negotiating skills
• Good work organization, time management skills and ability to work under pressure
• Ability to work quickly, methodically and accurately
• Sound interpersonal skills
• Ability to work as part of a team
• Self-motivated, delivers quality work and is proactive
• Result driven as this is a high-performance, output environment
• Ability to work to targets
• Ability to self-manage and self-motivate- must be a self-starter
• Min. Qualification: Bachelors
• Min. Years of Experience: 0 - 2 years

Application Closing Date

15th October, 2013

 

Method of Application

Interested and qualified candidates should

Click here to apply online         SEARCH FOR HIGH PAID JOBS HERE

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Standard Chartered Bank Nigeria Vacancy : Graduate Customer Care Officer

Standard Chartered Bank Nigeria attract talented individuals and currently recruits for the positions of Graduate Customer Care officer. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

 

We are recruiting for the position of:

 

Job Title: Customer Care Officer - Lagos

Job ID: 400544

Job Function: Consumer Banking

Location: Nigeria - SCB

 

Responsibilities

• Contribute insights & feedback as VOF & VOC towards strategy formulation & execution of plan

Complaint Management Including Resolution

• Assist with the execution of assigned CCU strategic projects 
• Ensure adherence to TAT & service standards as shown below:

Key complaints Matrics

1. Number of complaints
2. Complaints per 1000 accounts
3. FTR (First Time Resolution)
4. OHS (Overall Handling Score of complaint resolution)
5. TAT < 24 hrs
6. TAT > 2 days
7. Unresolved complaints > 14 days
8. Inappropriate Sales
9. Proven mis-selling
10. Number of metrics in RED

• Ensure zero backlog on escalations
• Personally involved in resolution of escalated complaints
• Ensure overall audit, controls & costs are well executed
• Ensure timely MIS updates
• Ensure adherence to communications, empowerment & delegation matrix.

Continuous Improvements 

• Contribute ideas towards how to continually improve complaint management process
• Support on assigned process improvement projects
• Support on assigned strategic initiatives

Risk & Governance 

• Ensure compliance with changes in Group Policy & Standards, TCF, local laws & regulations
• Ensure compliance with guidelines & procedures on KYC in daily handling of customer service issues
• Ensure robust quality audit checks & controls are embedded

People & Development

• Display strong performance culture
• Support efforts that ensure fulfillment of service recovery SLAs
• Support efforts that would build the Bank's profile in service centricity through strong engagement with regulators, media or customer associations.

Requirements

• Minimum of a 2nd Class degree in a relevant course
• Strong bias for communication (spoken and written)
• Has an analytical mind, loves solving problems with eyes for details
• Personable with strong interpersonal skills
• Computer literate and high on presentation skills
• Fair knowledge of core banking products and markets.
• Practical working knowledge of company, industry and banking guidelines and regulations.
• In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

Application Closing Date

1st November, 2013

 

Method Of Application

Interested and qualified candidates should:

Click here to apply             SEARCH FOR HIGH PAID JOBS HERE

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Consolidated Hallmark Insurance Plc Recruitment : Executive Trainees 2013

Consolidated Hallmark Insurance Plc is currently accepting application for its 2013 Graduate Executive Trainee Positions - We are one of the foremost players in General Business & Special Risks with Head Office in Lagos and several branch office across the Country.

 

As part of our expansion plans, we are currently recruiting Executive Trainees for various sections of the business and require self motivated individuals with a vision to excel to join our workforce.

 

Successful candidates shall be employed to fill available vacancies in Lagos and some states in the Eastern part of the country.

 

We are recruiting to fill the position below:

 

Job Title: Executive Trainees

Location: Lagos and East, NG

Requirements

• Candidates must possess First Degree or HND from a reputable institution with a minimum of Second Class (lower division) or Lower Credit respectively in any of the following disciplines: Insurance, Accounting, Law, Economics and Mechanical Engineering
• It is desirable but not mandatory that the candidates have a minimum of two years working experience in a service industry.
• Experience in the insurance industry shall be an added advantage.

Application Closing Date

Wednesday, 30th October, 2013.

 

How to Apply

Interested and qualified candidates should:

Click here to apply online

 

Note: Only short listed candidates shall be contacted.

SEARCH FOR HIGH PAID JOBS HERE 

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Graduate Trainee Recruitment 2014 at PricewaterhouseCooper (PwC)

PricewaterhouseCooper(PwC)  currently is recruiting for the position of a Graduate Trainee for oits 2014 graduate talent program. The firms help organisations and individuals create the value they're looking for. We're a network of firms in 158 countries with more than 180,000 people who are committed to delivering quality in assurance, tax and advisory services.

 

In Sub-Saharan Africa, we're the largest provider of professional services with offices in 26 countries and close to 8 000 people. This enables us to provide our clients with seamless and consistent service, wherever they're located on the continent. Our in-depth knowledge and understanding of African operating environments enables us to put ourselves in our clients' shoes and offer truly tailored Tax, Assurance and Advisory solutions to unique business challenges.

PwC Nigeria Graduate Recruitment 2014

 

Reference Number: 125-NIG00033

Department: Nigeria jobs and job templates

Job type: Permanent

Roles & Responsibilities

• Your learning with us begins with a structured eight week induction course. This is the first element of a development framework that will help you build business awareness, technical, personal and management skills throughout your career.
• Self-directed, career-long training is a key feature of life here at PwC. The entire working environment is designed to empower you to learn.
• You will have access to a wealth of critical knowledge, such as best practices documentation and methodology tools.
• We will provide you with continuous on- the-job guidance, and you will acquire key knowledge about industries, business strategy and practical business issues faced by our clients through your daily experiences.
• Professional qualifications will play a vital role in your career. We will provide you with all the support and resources you need to excel in your professional exams.
• A coach who will play an important role in your career development will be made available to help you unlock your potentials, so that you can perform at your best..
• International development is a valuable development opportunity which our global network can provide .
• This provides you with the opportunity to spend a year or two gaining experience and fresh perspectives with one of the PwC firms around the world, or explore new cultures during short-term client assignments or training courses abroad.

Requirements

• Fresh Graduate
• Completed NYSC
• Minimum of 2nd Upper Class Honours

Additional Information

• These positions are for our various Lines of Service

Application Closing Date

10^th November, 2013

 

Method of Application

Interested and qualified candidates should:

Click here to apply online             SEARCH FOR HIGH PAID JOBS HERE

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British American Tobacco Nigeria (BATN)/ BAT Iseyin Agronomy (BATIA Undergraduate Scholarship Scheme ) 2013/2014

British American Tobacco Nigeria (BATN) , in conjunction with British American Tobacco Iseyin Agronomy (BATIA)
invites qualified Nigerian undergraduates for applications into the
2013/2014 Scholarship Scheme.

The Scholarship Scheme is one of our Corporate Social Responsibility initiatives to promote
skilled manpower development in Nigeria's Agricultural sector.

In 2005, the scope of the Scholarship Scheme was expanded to include
eligible students from across the country. This expansion was based on
stakeholder expectations raised at a stakeholder dialogue session. Ten
eligible students are awarded scholarships every year for the duration
of their study, with five slots reserved for eligible children of BAT
registered tobacco farmers.

In the event that the
farmers' children do not meet the eligibility requirements, those five
slots are opened up to candidates from tobacco leaf growing communities
(not farmers' children). In the event that they also do not meet the
eligibility requirements, the five slots are opened up to candidates
from other parts of Oyo State.

However, students who
are children of BAT registered tobacco farmers are now being given the
opportunity to apply for other courses asides from Agriculture.

2013/2014 BATN / BATIA SCHOLARSHIP SCHEME

The Scheme is open to:
* Qualified candidates who are children of BAT registered tobacco farmers.
* Other qualified candidates from across Nigeria.
Entry Requirements
* All applicants must be Nigerian citizens aged 18 years or above
* For children of BAT registered tobacco farmers - admission to
study or registered first year student studying any course in a Nigerian tertiary institution.
* For other applicants across Nigeria - admission to study or
registered first year student studying Agriculture / Agriculture-related course in a Nigerian tertiary institution
* Holders of the SSCE or its equivalent with at least six subjects passed in one sitting.
Application Closing Date
Monday, 28th October, 2013

How to Apply
Qualified and interested candidates who meet the above criteria should please visit our website at:
* www.batnigeria.com
* Click the tab Sustainability.
* Go to Corporate Social Responsibility.
* Follow the instructions under BATN/BATIA 2013/2014 Scholarship Scheme.
OR

Click Here To Apply Online

Important Points To Note
* All applicants are required to provide active contact addresses, phone numbers and email addresses which must be traceable and valid for the next 9 months.
* Applicants who miss test invitations due to non-functional phone numbers or email addresses will not be given additional consideration.
* Hardcopy and multiple applications will result in instant disqualification
* Successful applicants will be listed on the website.
* Students who are currently on similar Scholarship Schemes need not apply.
 SEARCH FOR HIGH PAID JOBS HERE

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Globacom Nigeria Limited Vacancy : Database Administrators

Globacom Limited is currently recruiting for the position of a Database Administrator. We are Nigeria's Second National Operator with license covering GSM, Broadband, and Gateway Services. The company also has subsidiaries in the Republic of Benin, Ghana and other West African Countries. In its quest to further strengthen and expand operations, the Company desires to recruit experienced and highly skilled individuals to fill some positions in the Information Systems Department.

We are currently recruiting to fill the position of:

Job Title: Database Administrators

Ref: DBA

Location: Lagos

Responsibilities

• Administration and Maintenance of OSS, BSS and Corporate Databases.
• Perform database backup and export of the dump files.
• Verify enough resources for acceptable performance.
• Support reports generations needed by MIS unit.
• Users Administration and management.
• Monitor and optimize system performance
• Ensure proper documentation of any changes.
• Create primary objects (tables, views, indexes) and primary database storage structures (table space) for applications.
• Carry out impact analysis of any changes made on the database.

Qualifications and Skills

• Minimum of Bachelor's degree in Computer Science and any other related field.
• Relevant postgraduate degree will be an added advantage.
• Minimum of ten (10) years database administration experience in Telecoms Domain.
• Good understanding of Database Administration and maintenance (Oracle and MSSQL)
• Expertise in Oracle 10g or later, SQL Server DB, MySQL, PL/SQL, Oracle RAC, Oracle forms or related area.
• Good experience in performance turning at servers and application level, high availability solutions, setting up alerts and alarms.
• Good knowledge of Shell scripting, cloning, data guard, SQL, database scheme and UNIX environment.

Application Closing Date

22nd October, 2013

Method of Application

Interested and qualified candidates should forward their resumes, possibly with a scanned passport photograph to: info.job@gloworld.com using the reference of the position as the subject of their mail.

SEARCH FOR HIGH PAID JOBS HERE

 

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Etisalat Nigeria Vacancy : Retail Advisor, Experience Centre

Etisalat's is currently set to recruit for the position of  Retail Advisor, Experience Centre. We have our vision as a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel

Etisalat Nigeria is recruiting to fill the below position of: 

Job Title: Retail Advisor, Experience Centre

Location: Ibadan, NG

Job Summary

• Sell and market Etisalat products in assigned experience centre while providing consistent and quality service.

Principal Functions

• Create an outstanding buying experience for the customer.
• Create a professional buying atmosphere.
• Greet all customers in a professional, friendly, and timely manner, as well as directing customer inquiries.
• Assess and profile customer needs with aim to proffer the appropriate product or service.
• Problem solve issues in a timely manner.
• Perform all direct sales of Etisalat s products to end users/customers in assigned experience centre.
• Organise and participate in product education/demonstrations, promotions and activations.
• Report findings on customer related market intelligence (acquired in the course of sales activities) to the Experience Centre Manager for escalation as required.
• Proactively gather current customer data/information and regularly update customer database to ensure reliability and accuracy.
• Log and address customer complaints; escalate appropriate issues and follow-up with relevant personnel to ensure proper resolution.
• Participate in marketing efforts to harness new sales opportunities, including but not limited to outbound calling, and promoting the brand inside and outside the store/retail location.
• Assist with cash handling and deposits as governed by operations control standards.
• Assist with inventory counts as needed.
• Assist in maintaining store appearance, back room, restrooms and individual work area according to the retail store standards.
• Receive and process all payments and provide the customer with additional information as required
• Attend team meetings as required.
• Prepare/compile agreed periodic activity and performance reports for the attention of the Experience Centre Manager.
• Perform any other duties or functions as assigned by the Experience Centre Manager.

Educational Requirements

• First degree or equivalent in relevant disciplines.

Experience, Skills & Competencies

• Minimum of one (1) year post NYSC work experience.

Application Closing Date

15th October, 2013

Method of Application

Interested and qualified candidates should:

Click here to apply online

Note: When the page comes up click on New Jobs (Last 7 days), then click on Retail Advisor, Experience Centre - Ibadan

SEARCH FOR HIGH PAID JOBS HERE

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