Adexen Recruiting Customer Service Officer

Adexen is recruiting for one of its clients a Customer Information Center Counselor for their Nigerian office. This client is major international group specializing in the fabrication and the selling of paints and protective coatings for the Industry. Our client Our Client is an International Industrial Group. They are looking for a dynamic and self-motivated individual to fill the position of Customer Information Center Counselor for their Nigerian office. Job description The candidate should be able to provide customer satisfaction through support in creating and achieving business targets and achieve organizational goal and performance. Responsibilities   The candidate should be able to manage customer claims and ASC claims. Conduct NPS (net promoter score) surveys time to time and prepare reports for management VOC care: collect VOC of customers/Dealers and customers and report to manager. Manage and forward customers claims to ASC's and follow up until claim closes. The candidate should be able to maintain system reports and analyze.           The candidate will also have to provide training to CIC counsellors and allot jobs to counsellors and follow up until get final reports. Reply to customers' e mail on GCSC/GSFS.   Qualifications et experience Young graduates with good communication skills. 2 years of experience. Candidates should be  proficient in the use of the computer, specially MSoffice (specially.xls) Knowledge of Net promoter Score (NPS) survey. The candidate should have analytical skills to analyze and prepare reports for management. Excellent communication skills with internal and external customers. Soft spoken and a good listener. What is on offer Local staff contract If your experience, personal characteristics and qualifications meet the position specifications and your personal objectives are to seek such a challenge, then we would like to hear from you with details of your current earnings, up to date CV and explanation as to why your achievements to date fit you for consideration. Click here to apply online