Zain Careers | Vacancy Details - Team Lead : Performance & Demand Management

Zain (formerly MTC) is the pioneer of mobile telecommunications in the Middle East and now a major player on the African continent. We began life in 1983 in Kuwait as the region's first mobile operator. Today, we are a leading mobile and data services operator with a commercial presence in 23 Middle Eastern and African countries. Basic Purpose:       Management of IT services           Business Unit:     Zain Nigeria            Division:     Information Technology       Location:     Nigeria - Lagos            Closing Date:     23-May-2010 Main Duties & Responsibilities:       -Assurance of functional quality of solutions in accordance to requirements and expectations       -Overall reporting regarding service quality and performance improvement       -Definition of IT services and service levels offered / provided to the organization       -Management of the service catalogue       -Monitoring and management of service levels with regard to capacity, quality, availability and resources       -Customer Advocacy       -Demand/Capacity Management Qualification & Competencies: Qualifications:     * Degree in Computer Science, engineering or related field is required     * MBA will be advantage     * ITIL Managers Version 2 and V3 foundation certification Work Experience:     * Minimum of 10 years working experience in IT. At least 5 years in managerial role in a blue chip company     * At least 4 years experience in IT service management using the ITIL standard     * At least 3 years working experience in a Telecoms company     * Interpersonal skills     * Good working knowledge of :     * Balance Scorecard     * OpenView/I2MP or similar tool Key Departmental Responsibilties:       Customer Advocacy       Operational demand management       Service/Operational level management       Service Catalogue Management       IT Service Quality       Service Improvement programmes       IT performance reporting (SLAs/KPIs) Note: you will be required to attach the following:           Search for high paid jobs here